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Terms & Conditions

Copyright

All copyright is wholly owned and reserved by Alannah Rose. All designs are exclusive and original to Alannah Rose and are protected by copyright law. It is an offense to steal in whole or in part any of the  designs, layout, copy or photography created by Alannah Rose.

It is illegal to reproduce any item, text, copy, design or content from this site without express permission from Alannah Rose. Modification and/or reuse of stationery for other occasions/uses is prohibited. Alannah Rose holds ownership and copyright on all designs whether custom or existing.

Violations of copyright on any of our content including design, text, imagery or other will be vigorously pursued.

Alannah Rose reserves the right to use custom-designed pieces for future themes/layouts.

Pricing

We are an Australian owned and operated business. All prices are in Australian Dollars (AUD) including GST and are subject to change and availability. Sizes and designs may change over time. Alannah Rose reserves the right to update their pricing at any time without notice. Please note GST is an Australian tax and is not applicable to international orders. The gst will be removed from international orders once you enter in your country destination.

Payment & Ordering

As each job is printed on a to-order basis, full payment is required before work can commence on your job.

The easiest and most efficient way to order is via our secure online shopping cart. It’s user-friendly, and because it uses 128-bit encryption, you can be assured that your personal details are treated with the utmost security and privacy.

Secure Credit Card Payment and Paypal

At Alannah Rose, we use Eway - a secure payment gateway which allows us to accept credit card payment by Mastercard or Visa.
We also offer Paypal which accepts American Express, Visa, Mastercard and direct bank payments. See paypal.com for details.

Bank Deposit

We are also more than happy to accept direct bank deposit. Using this method will require payment to be cleared before work will commence on your order.

When making payments by Direct Bank Deposit
Please ensure you make a note of your name in the description section. An email once you have deposited your funds would also be appreciated.

In the instance of additional alteration charges being incurred, your order will be held from delivery until payment of these has been made.

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Sample Proof

A PDF proof will be emailed to you for approval before printing. Once you have checked and approved your proof, please email your approval in writing to info@alannahrose.com.au

Once your approval has been received, your job will be sent to print and posted out to you. Please allow at least 10-14 days from approval of your proof to delivery. (A timing estimate will be sent to you upon approval).

For custom colour and design work we only send out hard copy proofs prior to print on request. As per our Printing/Colour policy below, there may be a slight variance in colour to the proof and your final print run.

Proofreading

The PDF proof is sent to you to check the content. Please be aware that due to variations in monitors and also to the different print process we use, the appearance of colours and images in the finished product may vary to how they look on your screen or to prints from other sources.

Client errors that are signed off through the proofing process are to be reprinted at the clients expense. It is the client’s responsibility to check all copy is correct. Ensure that all text supplied is as final as possible, we allow for one set of text amendments at proof stage.

Guest Lists

If you have selected the personalisation option please supply us with your guest list as a word file or excel file with all names typed exactly as you would like them to be spelt and written. eg. Mr & Mrs Smith, Leanne and Leslie Smith, Leanne & Leslie. And for place cards one name per line or cell, eg Leanne, Leslie etc etc.

It is important that you ensure all spelling, punctuation and spacing is correct on your guest list as our printer uses an automated system and your list will be printed exactly as supplied. Any errors supplied by clients on their lists will be reprinted at the clients expense.

Alterations

Our standard pricing includes the placement of your wording/images into your chosen theme/layout, plus up to three sets of text amendments at PDF proof stage. Additional amendments will be charged at an hourly rate.

Alterations to your order may be made until the final PDF proof is approved. Once approved, no alterations may be undertaken. Signed approval back to us will confirm the completion of your order.

Printing/Colour

As all stationery is printed digitally it is possible that subtle colour variations can occur between each piece. This is not a fault of the design but a natural effect of the printing process. There can also be a colour variation between stock types because of the way the ink sits on the satin stock (which is smooth) compared to the shimmer and felt card stock (which are slightly textured). Therefore designs printed on shimmer and felt can have a variation in colour and look compared to those printed on satin deluxe.

Please also be aware that due to variations in monitors and also to the different print process we use, the appearance of colours and images in the finished product may vary to how they look in the proofs on your screen or to prints from other sources.

Stationery can not be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards.

Samples

We take great pride in the quality of our work. If you are unsure of the quality of our finished product we highly recommend the purchase of a sample pack prior to ordering. Sample packs are redeemable on your final order should you wish to proceed. You will be supplied a redemption code with your sample pack to enter at checkout. As above, it is possible for a variation in colour to occur between your sample pack products and your finished order. Samples printed on shimmer will also vary in colour to those printed on satin. As each order is printed individually we can not guarantee exact colour matches to samples or swatches supplied. Sometimes we may supply samples in custom colours different to what is shown on our website - this is to give you an idea of the options available - if you would like to order in this alternative colourway please select the custom colour option at time of order, otherwise your order will processed in the standard colours shown on the website. Please note sample packs purchased through our resellers are only redeemable through the reseller you purchased the sample pack from.

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Writing on Stationery

Our stationery is not designed to be put through another printer to type the names of your guests. If this is the outcome you would like please choose the personalisation option on your order.

If you are writing on the invitations it is advisable to test the pen you are planning to use first to avoid smudging and double printing.

We recommend that you allow at least 5 -15 spare invitations in your order quantity to allow for calligrapher errors.

Envelopes

Envelopes are included with all invitations, thank you cards and keepsake cards. They are a deluxe smooth white envelope.
White shimmer envelopes are supplied with white shimmer card orders, all other stock types are supplied with smooth white envelope.
White envelopes are the only colour envelope we carry and are supplied regardless of your choice of print colour.

If you would like an alternative colour envelope, please email us for a quote request.

In the instance that our suppliers are out of stock of the above envelopes, we will discuss another alternative with you.

Postage & Packing

Within Australia

Order Value         Shipping Cost
Less then $50        $8.00
$50-$100              $12.00
$100-$150            $16.50
$200+                  $22.00 
Samples                no charge
Printables              no charge

All deliveries within Australia require a signature upon delivery with the exception of Samples which are sent via regular post.

International Orders

We are now shipping to the UK, USA, Ireland and New Zealand.

International Shipping Costs

Order Value         Shipping Cost
Less then $120      $50.00
$120-$1500          $75.00
$1500-$3000        $100.00
$3000+                $150.00 
Samples                no charge
Printables              no charge

For international deliveries we use Express Post and Express Courier international. These are fully trackable and fast and require a signature upon delivery.
You will be responsible for any duties/taxes applicable in your own country upon arrival of the parcel, so please check if these apply to you prior to order.

Shipping costs to these destinations will be added in after you have filled in your delivery address at checkout. Shipping price at checkout is for ECI or Express post international and is for one delivery only. If your order requires more than one shipment (eg in the instance of personalised place cards required at a later date) - we will contact you with the additional charge prior to order commencement.

We are also more than happy to ship to other international destinations. Please contact us prior to ordering to see if we can deliver to your area and for a shipping quote- some locations do have restrictions so we can’t guarantee delivery to all areas.

All prices on our site are in Australian dollars.

Quantity

A minimum order of 30 items per stationery piece is required (minimum of 40 on favour tags and place cards). It is advisable to allow between 5 -15 spares in your order as subsequent orders will incur the minimum quantity charge.

Deadlines/Delivery Times

Please allow between 2-4 weeks from start to finish of your order. Please allow extra time for international orders.

Urgent orders may require an additional loading fee depending on scheduling and client request. We will advise if this is applicable to you. Alannah Rose reserves the right to turn away orders where deadlines cannot be met.

During the year we will be closed during certain periods. We will give as much notice as possible on our site as to these closure dates. Orders placed prior to and during closure dates are subject to delays, if you have any concerns re the timing of your order please contact us via phone on 0401 321 226 prior to ordering.

Orders placed during closure dates will be attended to in order of receipt on our return. If we cannot meet your deadline we will advise before we commence work on your job.

Delivery times quoted on our site are approximate and depend on the speed in which you supply information to us and approve your proofs.

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Images

We can only accept images for baby cards/invitations/photo thank you cards via email. Please ensure digital images have been taken at the highest mega pixel setting and size on your camera. Please do not post hard copy images or photos as we cannot use them.

Alannah Rose will examine your images upon receipt and advise to the best of our ability if they are suitable enough quality to print from. Alannah Rose reserves the right to refuse to use images that are not of suitable quality or offensive in nature.

Please be aware that printed images may differ in colour, darkness/lightness and quality to that of prints from other sources/print methods and to that of how they appear on your screen. This is due to the different printing process and technique that is used to create our stationery.

Alannah Rose will not be responsible for variations in colour/quality due to our printing processes, or for flaws in the image that you have supplied us.

Ownership of photography

By supplying images to Alannah Rose for use in stationery, you certify that;

1. You are the parent or guardian of the baby or child, or have obtained the consent of the parent or guardian to use the photos provided.

2. You have the rights to use any information and / or pictures supplied by yourself. Professional images that are provided to you by a professional photographer may be protected by copyright laws and cannot be reproduced without permission from the photographer.

By supplying images to Alannah Rose you agree to hold harmless and to indemnify Alannah Rose and its agents, for all liability, damages, and expenses it may incur as a result of processing and printing copy written photographs and reproductions, including any other person claiming an interest in the photos. Alannah Rose reserves the right to refuse to use images and cancel your order if we suspect the images may infringe on someone else’s copyright.

Gift Vouchers

Gift vouchers available upon request. Please contact us if you would like to purchase a gift voucher.

Cancellations and Refunds

Please choose carefully. Due to the nature of our work and time involved in creating and designing our stationery, we cannot refund payment once proofs have been produced simply because you have changed your mind.

Privacy

At Alannah Rose, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party.  Your personal information will remain secure and confidential and will only be used to process your order or to inform you of special offers.

Sample Use/Display Permission

From time to time we are asked to submit samples of our work to potential clients, magazines and media and to exhibit at trade expos and events. We will not use samples of your stationery for this purpose without your permission. You will be asked if you give consent for sample use on your order form.

Newsletter

Our newsletter is sent out to subscribers to keep them updated of news and special offers. You will be automatically subscribed to this newsletter if you make a purchase or enquiry to Alannah Rose. You are welcome to unsubscribe from the newsletter at any time using the unsubscribe feature at the bottom of the newsletter.

Other Businesses

These terms and conditions also apply to YOU. Our work/images/designs is not to be copied, borrowed or stolen.  Neither are these terms and conditions. We retain copyright to all of our work, images, text and written words and breeches of this copyright will be pursued vigorously. Stealing just isn’t cool.

Acceptance and acknowledgement of Terms & Conditions

Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions.

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Alannah Rose
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contact us
order samples
delivery
INVITATION TIMING
Wedding + Engagement
invitations
2 weeks
~
Baby + Christening
2 weeks
~
Samples ~ 1 week
Printables ~ 1 week

click for details

contact us

Alannah Rose Stationery

telephone 0401 321 226



delivery
INVITATION TIMING
Wedding + Engagement
invitations
2 weeks
~
Baby + Christening
2 weeks
~
Samples ~ 1 week
Printables ~ 1 week

click for details

why thank you..

"Just picked up the invitations and they are absolutely stunning - thank you so much. We love them!" Kate 24.2.14

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